IT support for Gold Coast small business, at one flat price.
Helpdesk, Microsoft 365, email security, cyber security, backups, networks and cloud. Everything a business with 1 to 20 staff needs from an IT company, for one monthly fee with GST included.
Microsoft Partner
Can scammers send email as your business?
Type your business domain. We check its SPF, DMARC and mail setup in seconds, right here in your browser.
Free and instant. Nothing is stored.
Every IT service a small business needs
Managed support, security and cloud, all from one engineer who knows your business. Pick a service to see exactly what's involved.
Managed IT support
Your whole IT function for one flat monthly fee: helpdesk, security, updates, backups and one named engineer.
Microsoft 365
Setup, migration and day to day admin for Outlook, Teams, SharePoint and OneDrive, with licences in your name.
Email security
Stop phishing, fake invoices and payment redirection scams with SPF, DKIM, DMARC and proper filtering.
Cyber security
Endpoint protection, MFA, patching, encryption and staff awareness, included in the monthly fee.
Essential Eight
Assessment and uplift against the ACSC Essential Eight, explained in plain English for small teams.
Cloud migration
Move files, email, servers and apps to Microsoft 365, Azure or AWS, planned properly and done around your hours.
Starting a business? You still need an IT department.
You used to work somewhere with an IT team. Your laptop arrived ready, your email worked and someone kept the hackers out. Now it's your business, and we're that team, at a price that makes sense for one to five people.
- Domain and business email set up properly
- Microsoft 365, security and backups from day one
- Laptops ready to work
- The same engineer to call, every time
Six things we put in writing
A callback in 30 minutes
Enquire during business hours and the person who would look after your business calls you back within 30 minutes.
The price on the website is the price
What you see is what lands on the invoice, GST included. No onboarding, setup or migration fee.
Nothing charged without a quote
Anything outside the monthly scope is quoted in writing before work starts.
Leave any month
No lock-in and no exit fee. You keep your Microsoft 365 tenant, data, domain and accounts.
The same engineer every time
One named engineer with a direct mobile number, not a rotating helpdesk.
Backups get tested
Restores are tested regularly, so you know they work before you need them.
Industries we work with
Every industry has its own software, its own busy hour and its own way of losing money when IT stops.
IT help in every Gold Coast suburb
From Yatala to Coolangatta and out to the hinterland. On-site across the Gold Coast and Tweed Heads, and remote support anywhere in Australia.
- Yatala
- Stapylton
- Ormeau
- Pimpama
- Willow Vale
- Jacobs Well
- Coomera
- Upper Coomera
- Hope Island
- Sanctuary Cove
- Oxenford
- Pacific Pines
- Maudsland
- Gaven
- Helensvale
- Arundel
- Coombabah
- Hollywell
- Paradise Point
- Runaway Bay
- Biggera Waters
- Labrador
- Parkwood
- Southport
- Main Beach
- Molendinar
- Ashmore
- Benowa
- Bundall
- Surfers Paradise
- Broadbeach
- Broadbeach Waters
- Mermaid Beach
- Mermaid Waters
- Clear Island Waters
- Carrara
- Merrimac
- Robina
- Varsity Lakes
- Miami
- Burleigh Heads
- Burleigh Waters
- Reedy Creek
- Palm Beach
- Elanora
- Tallebudgera
- Currumbin
- Currumbin Waters
- Tugun
- Bilinga
- Kirra
- Coolangatta
- Tweed Heads
- Nerang
- Highland Park
- Worongary
- Mudgeeraba
- Bonogin
- Tallebudgera Valley
- Currumbin Valley
- Springbrook
No match. We still cover the whole Gold Coast, so just ask.
$69 per user per month, GST included. No setup fee, no lock-in.
See pricingStraight answers
How much does IT support cost for a small business on the Gold Coast?
Unlock Lab charges $69 per user per month including GST for the first 12 months, then $99 per user per month. There's no joining, setup or migration fee. A team of five pays $345 per month in the first year.
Is there a minimum number of users?
No. A sole trader pays the same rate per person as a team of twenty.
What's included in the monthly price?
Helpdesk and remote support, Microsoft 365 and email administration, cyber security and endpoint protection, backup monitoring, network and wifi support, updates and patching, staff onboarding and offboarding, and one named engineer.
What's not included?
Hardware, software licences such as Microsoft 365 subscriptions, and one-off projects like an office move or a large server migration. These are quoted in writing before any work starts.
Am I locked into a contract?
No. Billing is month to month. If you leave, you keep your Microsoft 365 tenant, your data, your domain and your accounts.
Do you come on site?
Yes. On-site support covers the Gold Coast, Tweed Heads, Brisbane and Logan. Most issues are fixed remotely, and remote support is available anywhere in Australia.
Tell us your team size. We call back within 30 minutes.
No scoping meeting, no proposal deck. A short conversation about what you actually need.